Crytex PC accepts returns within 30 days of delivery if the product is defective, damaged, or not as described. A replacement, repair, or refund is issued after inspection. All refunds are processed to the original payment method.
How do customers request a return?
To request a return, customers submit a Return Merchandise Authorization (RMA) form through the Crytex PC support portal. An RMA number must be included on the return package. Without it, the return cannot be processed.
Which products qualify for refunds?
Products that qualify for refunds include:
- Prebuilt gaming desktops with verified hardware faults.
- Custom PC builds with defective components.
- Peripherals (keyboards, mice, headsets, monitors) with manufacturer defects.
Software, digital licenses, and opened thermal paste or cooling fluids are non-refundable.
What conditions must returned products meet?
Returned products must meet the following conditions:
- Include all original accessories and packaging.
- Show no physical damage caused by misuse, liquid spills, or overclocking.
- Pass inspection by Crytex PC’s technical team.
How long do refunds take?
Refunds are issued within 7 to 10 business days after Crytex PC receives and inspects the returned product. The timeline may vary depending on the customer’s bank or payment provider.
Who pays for return shipping?
Crytex PC covers shipping costs for defective or incorrect items. Customers cover return shipping for non-defective returns, such as unwanted or mistakenly ordered items.
Can a customer cancel an order before shipment?
Orders can be cancelled without penalty if they have not entered the shipping stage. Once shipped, the order must follow the return process.
Summary of Crytex PC’s Refund and Returns Policy
- 30-day return window.
- RMA required for all returns.
- Refunds within 7–10 business days.
- Defective products qualify; software and consumables do not.
- Crytex PC pays shipping for defective returns.
Crytex PC ensures transparency and consumer protection by applying consistent rules for refunds and returns.